20+ years working at the intersection of complex systems and the humans who depend on them, across consumer internet, healthcare, finance, and enterprise AI. Brings both strategic vision and hands-on execution. Builds the cross-functional relationships that make design work land.

Human-Centered Design for AI

Jan 2023 · Present

SnapLogic

Director of Product Design, AI/ML

Leading UX strategy across SnapLogic's full AI product surface: SnapGPT, Agent Creator (including Agent Visualizer and Prompt Composer), MCP Server and Tools Creation, Designer Canvas, Admin Manager, and Expression Builder. Transformed a research-only AI assistant into a trusted, enterprise-wide intelligence platform. Also responsible for AI design within the company's observability and governance programs.

Apr 2021 · Jul 2022

Capital One

Fraud & Disputes Lead UX/UI Designer · AI Applications

Led end-to-end design for fraud investigator and law enforcement applications. Preserved full signal chain visibility in AI-driven fraud detection so investigators could exercise real judgment rather than rubber-stamp AI verdicts. Early explainability work before the field had a name for it.

High-Stakes Human-Centered Design

Jul 2022 · Dec 2022

Memorial Sloan Kettering Cancer Center

Sr. Product Design Lead

Designed end-to-end care coordination for cancer patients: appointment scheduling, care team communication, treatment plan comprehension, insurance navigation, and MSK hospital network access. High-stakes design within a mature research organization where the margin for error is measured in human wellbeing.

Apr 2018 · Apr 2021

CareFirst BCBS · Federal Employee Program Operations Center

UX Design Lead

Established a UX design practice inside a purely dev-centric agile environment. Designed an enterprise customer service platform now used across 37 federal BlueCross BlueShield healthcare plans. Built an atomic design system, design principles, and best practices from the ground up.

Mass-Market Digital Experiences

Apr 2021 · Jul 2022

Capital One

Consumer Mobile · Card Services

Designed the consumer mobile experience for replacing missing and damaged cards, bringing clarity and confidence to a high-anxiety customer moment.

2012 · 2016

Shutterfly

Principal UX Designer

Led design for Treat (personalized greeting cards), then served as principal designer for Shutterfly mobile apps and the TinyPrints iPad app. Redefined the mobile gift personalization market, capturing the #1 market position. Won Techlicious Favorite Photo-Publishing App in 2014.

2006 · 2012

Hewlett-Packard

Lead Interaction Designer · Photo Software

Designed photo software for HP desktop computers and retail kiosks. Work spanned 120 partners, localized across 22 countries.

2006 · 2012

Snapfish

Lead Interaction Designer · Web & Mobile

Designed the first mobile, web, and kiosk apps for Snapfish. High-impact, user-centered experiences with strong emotional appeal built for a global consumer audience.

1997 · 1999

women.com Networks

Senior Web Engineer

Early role at one of the first major online communities for women, part of the first generation building the consumer internet.

Complex Systems Design

Jan 2023 · Present

SnapLogic

Director of Product Design · Platform & Orchestration

Leading design for SnapLogic's enterprise integration platform, including Designer Canvas, Admin Manager, MCP Server and Tools Creation, and the full agent orchestration layer.

Apr 2021 · Jul 2022

Capital One

Banker Systems Design

Designed internal banker-facing systems supporting fraud investigation workflows and enterprise operations.

2016 · 2017

Theorem

UX Lead / Consultant

Redesigned core analytics software and designed an Ad Ops, Reporting and Optimization platform. Directed deliverables for an offshore team while serving as the onsite UX expert for executive stakeholders.

2003 · 2004

StillSecure

Lead UI Designer

Created UI standards, usability processes, design patterns, and interactive prototypes for network security software. Won SC Magazine Best Product and InfoWorld Best Product awards in 2004.

1999 · 2001

CrossCommerce

Manager, UI Design & Development

Led UI design and development for an early e-commerce platform. Won the Crossroads Winning Product Award in 2001.

Banking & Finance

Apr 2021 · Jul 2022

Capital One

Fraud & Disputes Lead UX/UI Designer

End-to-end design across fraud investigator applications, law enforcement tools, consumer card services, and internal banker systems.

2005

Wells Fargo

UX Manager

Consolidated 20 internal banker applications into a single unified system, reducing call-time costs by 80%. Led strategy and design for the Banker Portal, IVR system, and online banking platform.

Where It Started

Mid-1990s

Canadian Consulate, San Francisco

Web Designer / Developer

Built the Canadian Consulate's first website, a password-protected resource covering Canadian trade and the semiconductor industry. Self-taught the technical implementation at a time when there were no frameworks, no tutorials, and no established practice to follow.

Mid-1990s

Clarke Consulting Group · NASA / Mir Project

Intern

Worked on the training program preparing American astronauts to collaborate with their Russian counterparts aboard the Mir space station. Contributed to layout and content design of the printed training materials, an early lesson in designing for high-stakes human performance across cultural and language barriers.

Areas of Expertise

Strategy

AI/ML UX Strategy

Translating AI capability into human experience. Positioning design as the accountability layer between autonomous systems and the people who depend on them.

Systems Design

Agentic Interface Design

Designing for systems that act autonomously, execution transparency, audit trails, human oversight surfaces, and the trust architecture that makes agents usable.

Frameworks

Explainability & Trust

Building design frameworks that keep humans genuinely informed, not just reassured. Signal visibility, progressive disclosure, accountability by design.

Research

User Research Practice

Built research organizations from scratch at multiple companies. Quantitative analysis of AI interaction data, sentiment analysis, and behavior pattern identification.

Leadership

Design Team Leadership

Director-level leadership of cross-functional design teams. Stakeholder management across product, engineering, and C-suite. Design system architecture and governance.

Governance & Observability · AI Design

AI Governance & Observability UX

Designing AI surfaces within governance and observability programs, audit interfaces, execution replay, access controls, and accountability tooling. Program ownership sits with dedicated directors; I own the AI design layer within each.

Formal Training in AI & Design

Massachusetts Institute of Technology
Designing and Building AI Products and Services
MIT xPRO · October 2024 · 4.80 CEUs
Program Awards
Capstone

A spatial AR interface for building data pipelines through gesture interaction. Users physically snap blocks together to construct pipelines, with haptic feedback confirming each connection as the structure takes shape. The underlying intelligence uses a Support Vector Machine to classify pipeline configurations against preset training data in real time — telling users immediately whether a configuration will succeed or fail, and why. SVM was chosen deliberately over generative AI and reinforcement learning: both alternatives would have introduced complexity and data requirements that worked against the goal of fast, accurate feedback in a structured training environment. The design keeps the AI layer functional and legible rather than generative, which is itself a responsible AI position.

Superminds & Organizational Strategy

A strategic plan examining how organizations can extend their collective intelligence by integrating AI into core business functions — not replacing human judgment, but augmenting how groups sense, decide, and act together. The work applied superminds theory to identify where AI interventions create compounding value: not at the individual level, but at the organizational level, where coordinated intelligence becomes a structural competitive advantage. The plan connected these frameworks directly to differentiation and growth, making the case for AI as an organizational capability rather than a feature set.

GANs & Responsible AI

Applied generative adversarial networks to a real-world societal problem. GANs combine generative and discriminative modeling — the generator produces synthetic outputs, the discriminator pushes back — and that adversarial tension is what makes them powerful for problems where realistic synthetic data matters. The project required working within a responsible AI framework that addressed what the course called "AI cancers": bias in training data, explainability of outputs, and resilience to adversarial conditions. The work had to demonstrate not just that the approach was technically feasible, but that it was sustainable and accountable — making the case for the solution as much on ethical grounds as on performance grounds.

Microsoft
Azure AI Fundamentals (AI-900)
October 2025
Conversation Design Institute
Conversation Designer 1 (CxD 1)
2024
San Francisco State University
BS, International Business
1996

Industries

Enterprise AI / ML Financial Services Fraud Detection Oncology / Healthcare Data Integration Platform & API Products Consumer E-Commerce Photo & Print Products AI Governance Agentic Systems